Start or shift to in-demand careers in the digital industry


Jumpstart an exciting career in the digital industry. 
Get career coaching from mentors and experts.



Grow your expertise and upskill for technology roles. Advance your career in the growing digital industry.


Classes run from
1-5pm, Monday to Friday
from May 8 
to 26, 2023. 

Skills2Work Customer Experience (CX) Pathway allows both recent graduates and working professionals to upskill for in-demand roles in CX.

CX is ranked by Forbes as a desirable career path that opens doors to some of the world’s biggest companies and most innovative startups.

Program starts May 8, 2023 in Malaysia


Skills2Work program is designed to equip participants with foundational and practical skills to land jobs in the growing CX industry.


Getting Started

Learn about the growing opportunities for CX professionals. Hear from experts and mentors on industry trends and in-demand career pathways in the customer service sector.


Building CX Skills

Develop your CX expertise through expert-led virtual classes and simulation training aligned with industry requirements. Get a unique opportunity to work on a real-life CX design project as part of your portfolio.


Preparing for Work

Prepare for the Zendesk industry certification exam and get interview and job placement support from our industry partners.


Frequently Asked Questions

The CX Pathway is conducted full-time (4 hours per day) over three weeks.

There are no fees necessary to join. Skills2Work is a fully-funded online program.

  • We welcome recent graduates who are looking  into establishing a career in the CX industry. 
  • Mid-management career shifters are also welcome to join to help pivot their career with a CX trajectory.

Interested participants are required to ensure they have an adequate work from home set-up to effectively participate in the program. This includes using a laptop or desktop computer, reliable internet, teleconferencing capabilities (e.g. Zoom). Learners must also be willing to participate in class discussions as part of the learning process. Other requirements are listed below: 

  • At least 18 years of age
  • Have legal rights to seek employment in the country you are based in
  • Posses written and spoken English proficiency skills
  • Able to navigate and operate basic online productivity tools (e.g. email, chat, calendars, etc.)
  • Able to commit to the program schedule

This is a live online course delivered through online classrooms. Learners are given the opportunity to actively participate in discussions, accomplish activities, and submit outputs as part of their training and certification.

The CX Pathways is conducted full time (4 hours per day) over 3 weeks. Most sessions are delivered live online sessions but there are self-paced sessions. Learners will receive a copy of the schedule of activities as part of their onboarding process. 

Learners who successfully complete the program are certified and are given a chance to connect with the program CX industry partners and are endorsed by the Skills2Work team to boost their candidacy for employment. 

For questions, contact us at

Skills2Work is an upskilling and return-to-work program designed to help women, unemployed youth, and marginalized groups, to start, restart, or transition their careers.

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